Privacy Policy

Whitestone Bagel Factory ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit https://whitestonebagelfactory.com (the "Site"), contact us, or interact with our online services.

This policy applies to information collected through the Site. It does not cover information collected offline in our physical store, except where noted, or information handled solely by third-party ordering platforms when you place an order through their services.

We may collect the following categories of information:

Information you provide directly

• Contact details such as your name and email address when you submit our contact form
• The content of messages or inquiries you send us
• Any other information you choose to provide when communicating with us

Information collected automatically

• Device and browser type, operating system, and general usage information
• IP address and approximate location derived from IP address
• Pages viewed, referring URLs, and dates and times of visits
• Cookies and similar technologies, as described below

We do not intentionally collect sensitive personal information such as Social Security numbers, financial account details, or precise geolocation through the Site.

We use personal information for purposes including:

• Responding to your inquiries, feedback, and customer service requests
• Operating, maintaining, and improving the Site
• Communicating with you about our bakery, hours, menu updates, or promotions where permitted by law
• Protecting against fraud, abuse, and security incidents
• Complying with legal obligations and enforcing our Terms & Conditions

We do not sell your personal information. We do not use your information for automated decision-making that produces legal or similarly significant effects.

Depending on the context, we process personal information based on:

• Your consent, such as when you submit a contact form
• Our legitimate business interests in operating the Site and serving customers
• Compliance with applicable law
• Performance of a request or transaction you initiate

We may share personal information with:

• Service providers that help us host the Site, deliver email, or provide related technical services, subject to confidentiality obligations
• Online ordering partners when you follow links from our Site to place an order; those partners collect and process information under their own privacy policies
• Embedded content providers such as map services that may receive technical data when you view embedded maps on our Site
• Legal and safety recipients when required by law, court order, or to protect the rights, property, or safety of our business, customers, or others

We do not share personal information with third parties for their own marketing purposes.

The Site may use cookies and similar technologies to support basic functionality, remember preferences, and understand how visitors use the Site. Third-party services embedded on the Site—such as Google Maps—may set their own cookies or collect device information according to their policies.

You can control cookies through your browser settings. Disabling cookies may affect certain Site features. We do not currently use third-party advertising cookies on the Site.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact form submissions are typically retained for the time needed to respond and maintain business records.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Under the New York SHIELD Act and related requirements, we maintain reasonable safeguards for private information in our possession.

Depending on where you live, you may have certain rights regarding your personal information, which may include:

• The right to know what personal information we have collected about you
• The right to request correction of inaccurate information
• The right to request deletion of personal information, subject to legal exceptions
• The right to opt out of the sale or sharing of personal information (we do not sell personal information)
• The right to withdraw consent where processing is based on consent

California residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, including the right to request disclosure of categories of information collected and the right to non-discrimination for exercising privacy rights.

New York residents: You may contact us to inquire about how we handle your personal information or to raise a privacy concern.

To exercise applicable rights, email us at info@whitestonebagelfactory.com or call (718) 762-7700. We may need to verify your identity before responding. Authorized agents may submit requests on your behalf where permitted by law.

The Site is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will take steps to delete it.

Our Site may link to third-party websites and services, including Facebook, Yelp, Google Maps, and online ordering platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information to them.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be posted on this page. Your continued use of the Site after an update means you accept the revised policy.

For privacy-related questions or requests, contact us at:

• Whitestone Bagel Factory
• 24-17 149th Street, Whitestone, NY 11357
• Phone: (718) 762-7700
• Email: info@whitestonebagelfactory.com

For general website terms, please see our Terms & Conditions.